Jonathan Harmon Marketing Operations Portfolio

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B2B Ecommerce Platform Integration with ERP

Scope

Ecommerce-ERP integration

Systems

CIMM2, Epicor ERP

Impact

Automated order processing

Project Overview

This project involved the integration and launch of the CIMM2 B2B ecommerce platform with Epicor ERP to support complex B2B ordering workflows.

Challenge

Legacy ecommerce processes were inefficient and error-prone:

  • Manual order entry and reconciliation
  • Disconnected ecommerce and ERP systems
  • Slow order processing impacting customer experience
  • Limited visibility into order and inventory data

Solution

I led the ecommerce and ERP integration effort:

  • Integrated CIMM2 ecommerce with Epicor ERP
  • Mapped product, pricing, and customer data
  • Implemented automated order synchronization
  • Coordinated testing across ecommerce, ERP, and fulfillment teams
  • Established operational documentation and support workflows

Results & Impact

  • Faster and more accurate order processing
  • Reduced manual intervention and errors
  • Improved customer experience for B2B buyers
  • Stronger alignment between digital and operational systems

Key Learnings

Successful ecommerce integrations require close collaboration between marketing, IT, and operations. Alignment is critical to scalability.